cultural intelligence

Leading diverse teams

c/o LinkedIn

The success gap between emotionally intelligent leaders and those who remain unaware is striking. According to Daniel Goleman, emotional intelligence accounts for 90% of the difference between exceptional leaders and average ones. However, while emotional intelligence (EQ) is essential, does it fully equip you to lead a diverse team effectively? I think EQ is vital for managing the challenges of navigating a group with varying opinions, values, and needs. Yesterday, I had an insightful conversation with a cultural intelligence (CQ) expert, which made me realise that building trust within a diverse team also requires CQ.

Think before acting

Cultural intelligence (CQ) is an essential capability for inclusive leaders and in building successful relationships. Those who learn how to connect and become connectors will prosper in a connected economy.

““Cultural intelligence: an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person’s compatriots would.””
— Harvard Business Review


What are the 4 components of cultural intelligence?
The framework for cultural intelligence consists of four parts: knowledge, strategic thinking, motivation, and behaviours.  

  • CQ Drive: The motivation to learn about new cultures.

  • CQ Knowledge: Understanding how cultures influence what people say and do.

  • CQ Strategy: Having a plan to respond to cultural differences.

  • CQ Action: Behaving in culturally sensitive ways, including handling any difficulties that arise.