Managing up

People who have completed extensive training on emotional intelligence often excel at saying the right thing at the right time. However, they may lack genuine emotional depth, creating an impression of emotional void despite having the right answers. This is similar to AI, which can generate appropriate emotional responses without actually experiencing feelings.

“The smart way to keep people passive and obedient is to strictly limit the spectrum of acceptable opinion, but allow very lively debate within that spectrum — even encourage the more critical and dissident views. That gives people the sense that there’s free thinking going on, while all the time the presuppositions of the system are being reinforced by the limits put on the range of the debate.”
— Noam Chomsky