Embrace contradictions

Human psychology is full of intriguing contradictions, often described as "unions of opposites." Robert Cialdini, in his book Influence, highlights how these opposites can be remarkably effective in persuasion. For example, we’re drawn to products that “everyone has,” associating popularity with quality, yet exclusivity - “only a few have this”- can evoke just as powerful a desire. Similar dynamics emerge with scarcity versus abundance, where the urgency of “act now, it’s almost gone!” contrasts with the reassurance of “there’s more than enough for everyone,” and with familiarity versus novelty, as in “this is a trusted classic” versus “discover something new and unique.” Beyond persuasion, these contradictions extend to the value we find in processes versus outcomes. Certain experiences gain meaning not from the result but from being savoured slowly and thoughtfully, where the journey itself becomes more significant than the destination.