Pre-pandemic I began a Crucial Conversations course via Vital Smarts, I qualified as a certified Crucial Communications Trainer in February 2020.


What Is a Crucial Conversation?
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations - when handled poorly or ignored - lead to strained relationships and dismal results. The education taught me skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics - at all levels of an organisation. We learned how to speak and be heard and how to encourage others to do the same. 


What Does Crucial Conversations Training Teach?
Crucial Conversations teaches participants how to:
• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements


Who Needs Crucial Conversations Training?
Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics or alienation? Is your organization battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns? Then you, your team, or your organisation needs Crucial Conversations Training.