The pandemic over the past 2 years should have taught us to focus on mental health and well-being. I think it’s time to focus on being a better human first, and then the science of being a good salesperson will take care of itself. Mental health includes our emotional, psychological, and social well-being.

The biggest mistake people make when it comes to listening is they’re so focused on what they’re going to say next or how what the other person is saying is going to affect them that they fail to hear what’s being said. When you focus on what’s going wrong then emotions take over your attention, the words come through loud and clear, but the meaning is lost. Remember mental health affects how we think, feel, and act and keeping your brain healthy involves habits that keep the rest of you healthy.