Do you want to have compliant people? People who do what they are told, show up on time and get more efficient day by day. Alternatively, do you want people who care, passionate people, connected people who act and behave like they own the place? Do you want people who can look the customer in the eye and make a difference for that customer?


I think the person who works with you, not for you is all that we will have left as anyone can buy a robot. Loyalty is where success lies as no loyal employee will leave as long as you are both singing from the same hymn sheet. I mean if you welcome them, embrace them and nurture them - why would they leave your organisation?


The organisations of the future will not need a lot of people, they will just need people who care. People who are willing to make a difference, people who are willing to stand up and say, “I made this”. People who care only become restless enough to leave if they realise that you are not keeping it real. Unfortunately, these are not the people most organisations want. Most organisations want people who can be downtrodden, compliant and then they don’t have to worry about them leaving.


I think it’s better to have someone so passionate and good that you would miss if they were gone, rather than to have mediocre people who have no better place to go. What do you think?